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Ongoing Support
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Post-implementation, there are a number of activities that often need to continue. Support, both functional (i.e., user) and technical, may be required to continue to educate staff on issue resolution and how to handle special situations that may arise. As well, additional functional enhancements that were originally left out of the design may be revisited for incorporation in later versions of the solution. Providing quality support and building a clear vision of the future will allow your solution to enjoy a long lifespan.

Key Benefits

Provide ongoing support to continue to ramp up in-house staff on a variety of issues, from the mundane to the special-case
Evaluate future enhancements to the solution to provide even better integration with existing services or practices

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